FAQs

PAYMENTS

We have the following mode of payments:

Account Name: Jasmin Canlas
Account Numbers:

  • BDO / 001980305739
  • BPI  / 3879018942

    After making the payment, kindly send us your proof of payment to hello@sisuph.com with the following information.

    Subject: Payment_Full Name

    Body: 

    Full Name:

    Order Number:

    Date of Payment:

    PAYMENTS MUST BE MADE WITHIN 3 WORKING DAYS ONLY 

    ALL PAST DUE PAYMENTS WILL BE CANCELLED WITHOUT PRIOR NOTICE.

    KINDLY FOLLOW TO AVOID DELAYS OR CANCELLATIONS.

    PREORDER

    For preorder items, allow 2-3 weeks lead-time from the time of payment. We will only process paid preorders. 

    SHIPPING 

    We ship every Wednesday only. 

    We send out tracking numbers every Thursday via email.

    Our partner courier is J&T Express.

    We ship from Pampanga.

    Shipping rates are inclusive of minimum service charge.

    DELIVERY

    Below are the lead time for respective areas:

    LUZON 1-3 working days

    VISAYAS 3-5 working days

    MINDANAO 5-7 working days

    RETURN & EXCHANGE

    We describe our products in the best way we know and ship all your orders in good faith hence we don't allow return, exchange, and refund.

    In exception to this rule, we can only allow refund for preorders which were paid but were not fulfilled for some reasons like out of stock, run of of fabric and the likes. Also, we can only allow return and exchange if there are damages or issues overlooked by us. All these exceptions will undergo  evaluation. For these kind of concerns, kindly email us at hello@sisuph.com and we will get in touch as soon as we can.