FAQs

PAYMENTS

We have the following mode of payments:

Account Name: Jasmin Canlas
Account Numbers:

  • BDO / 001980305739
  • BPI  / 3879018942
  • GCASH / 09171872140
  • COD / within Pampanga area only

After making the payment, kindly send us your proof of payment to hello@sisuph.com with the following information.

Subject: Payment_Full Name

Body: 

Full Name:

Order Number:

Date of Payment:

PAYMENTS MUST BE MADE WITHIN 3 WORKING DAYS ONLY 

ALL PAST DUE PAYMENTS WILL BE CANCELLED WITHOUT PRIOR NOTICE.

KINDLY FOLLOW TO AVOID DELAYS OR CANCELLATIONS.

PREORDER

For preorder items, allow 2-3 weeks lead-time from the time of payment. We will only process paid preorders. 

 

SHIPPING 

We will ship your items once payment has been received and confirmed and once your orders are complete.

Our partner couriers are J&T Express.

We ship from Pampanga.

Shipping rates are inclusive of minimum service charge.

Tracking numbers are given via sms or email once your order has been shipped.

DELIVERY

Shipment via J&T EXPRESS

Below are the lead time for respective areas:

LUZON 1-3 working days

VISAYAS 3-5 working days

MINDANAO 5-7 working days

RETURN & EXCHANGE

We describe our products in the best way we know and ship all your orders in good faith hence we don't allow return, exchange, and refund.

In exception to this rule, we can only allow refund for preorders which were paid but were not fulfilled for some reasons like out of stock, run of of fabric and the likes. Also, we can only allow return and exchange if there are damages or issues overlooked by us. All these exceptions will undergo  evaluation. For these kind of concerns, kindly email us at hello@sisuph.com and we will get in touch as soon as we can.